General Shopping at Carnoisseur Franchising 0% Finance SchemeGeneral
How do I pronounce Carnoisseur?
Carnoisseur spelt phonetically is "CAR-NUH-SIR". Not "CAR-NOSE-EAR"!
How long has Carnoisseur been around?
Its 24 years since the first Carnoisseur catalogue was published. The first Carnoisseur shop was opened in 1986.
Why should I shop at Carnoisseur?
We believe we have the right blend of prices, service, brands and availability. All stores are owned and operated by the franchisees, giving a high level of commitment and consistency. We look forward to meeting you.
Where is my nearest Carnoisseur shop?
Carnoisseur has an expanding network of franchised shops throughout Great Britain and Ireland. The shops are listed in the Our Shops area of the site, which can be reached by clicking "Our Shops" on the menu above.
How can I get in contact with Carnoisseur?
Details of how to get in contact with all the Carnoisseur shops, Carnoisseur Direct and Carnoisseur Head Office can be reached by by clicking "Contact Us" on the menu above.
How can I obtain a copy of the current Carnoisseur catalogue?
Catalogues are available at all our stores, leading newsagents, including W.H.Smiths, or from our website (clicking "Catalogue" on the menu above).
Shopping at Carnoisseur
Does Carnoisseur offer credit facilities?
Most Carnoisseur stores offer Interest Free Credit over six months (subject to status). Give your nearest outlet a ring to find out details of what they can offer you (go to the 'Our Shops' section of our website).
Will I need to leave a deposit when ordering products for my car from Carnoisseur shops?
Yes. We ask for a 60% deposit when ordering goods. This ensures the goods ordered are for a specific customer and therefore cannot be sold to anybody else, even if they are not collected for several days.
I don’t live in the United Kingdom or Ireland, can I still shop at Carnoisseur?
Yes. Visit our on-line store and proceed with your shopping as usual. When you are at the checkout simply select the country from where you are shopping when prompted.
Franchising
I want to open a car accessory shop, why should I choose to open a Carnoisseur franchise?
Carnoisseur is a well-established retailer within this specialist market-place. As a Carnoisseur franchisee you will have instant access to all the leading brands. Franchisees follow a successful business model that combines an initial training scheme with continual support from head office. For more detailed information go to the Franchising section of our website.
How much money will I need to open a Carnoisseur shop?
The total capital required to open a Carnoisseur franchise is from £53,000 including £7,500 franchise fee. For more detailed information click on this link or access the Franchising section of the website through the Carnoisseur Homepage.
How can I find out more information about owning my own Carnoisseur shop?
Click on this link to open the Franchising section of our website, alternatively click on the Franchising button that can be found on our Homepage. An overview of the franchise opportunity is given plus, if requested, we will send you our latest prospectus.
0% Finance Scheme
Cardholder Benefits
Spread the cost of your purchases
Absolutely no interest to pay
Instantly available credit
No deposit required
Simple to understand
Revolving credit limit available for repeat use
Access to special in-store promotions & VIP special events
How Does The Account Work?
The costs of the initial purchase is divided by 6 months to give you your monthly repayments.
Additional purchases will be added to your account and repayments calculated on this new value. This new repayment value will not decrease until your balance reaches zero. If you are on time with repayments, there is no interest to add on!
The first installment will be due a month after the goods were purchased. The exact date will be confirmed in our welcome letter that will be sent to you with your card.
The minimum payment each month is £40.
You can spend up to your credit limit, and once you have started to clear your account, the credit limit is free to be reused on a revolving basis.
A monthly statement will be sent to you keeping you up to date with purchases and payments made.
How Do I Open The Account?
Simply apply in store and once your application has been approved, you will be given a credit limit that will allow you access to instant credit. As a security measure, two forms of identification will be required, such as a credit card, most recent utility bill or driving license. Within 7-10 days of receiving your application, you will be send an account card, which you must sign immediately on receipt. From then on, every time you shop in this store you may use your account card to purchase items.
How Can I Make My Repayments?
The account allows you the flexibility to choose how to make your repayments. The simplest and easiest way is to pay via Direct Debit, but other options such as cheque, debit and credit cards are available.
Payment Protection Scheme
Our payment protection scheme gives the cardholder peace of mind by covering payments should an unforeseen incident occur. For just 75p per £100 of the outstanding balance per month you can protect your payments against sickness, accident, unemployment and death. To qualify for the cover you must be aged between 18 and 65 years old, and be permanently employed for a minimum of 16 hours a week.
Additional Cardholder
The principal cardholder can nominate an additional cardholder by supplying details of the chosen person. Phone 0870 1608 806, nominate an additional cardholder and your request will be processed. Additional cardholders may use the account to purchase goods, but may not alter any existing arrangements made by the principal cardholder.
Can I Increase My Credit Limit?
Should you wish to increased your existing credit limit, please telephone 0870 1608 806 and ask if the limit may be raised. If your request is granted, the limit will be raised immediately offering you the benefit of extra spending power.
Data Protection
In assessing your application we will search the files of one or more credit reference agencies that will supply us with credit and identity information as well as information from the Electoral Register. The credit reference agency will record details of our search regardless of whether or not your application proceeds. We will also disclose details about your conduct on the account to credit reference agencies. This information may be used by other lenders to assess credit applications for you and those with whom you are financially linked if credit decisions are made about you or other members of your household.
Credit Scoring
We will use a credit scoring or other automated decision making system when assessing your application. We may use a credit scoring or similar process in deciding whether to accept your application and also during the life of your account for the purpose of increasing your credit limit. This may involve a further search of your records at one or more credit reference agencies.
What If I Get Declined?
In the unlikely event of your application being declined, under the Data Protection Act we are unable to inform you of the reason over the phone. However if you would like more information please write to Clode Plc stating your name and the store where you applied for the account.
What If I Lose My Card?
Don't worry, simply telephone 0870 1608 806 and report that your card has been lost or stolen. Your original card will be placed on stop, and a new card will be forwarded to you within 7-10 days. No spends will be allowed on your account until the new card has been issued.
Who Are Clode Plc?
Code Plc administer the scheme on behalf of Carnoisseur.
Visit us at: www.clode.plc.uk
Contact us at: 3rd Floor, Alexander House, 307-315 Cowbridge Road Estate, Cardiff. CF5 1JD
Tel: 0870 1608 806
Do All Carnoisseur Stores Operate Interest Free Credit?
Some Carnoisseur Franchised stores are unable to operate this scheme. Please contact your nearest store (click here for Our Shops Section).
